The onsen experience was incredibly relaxing, providing a perfect escape after a day of exploring.

The location requires a bit of a hike from the nearest bus stop, which can be tiring with luggage.

Perfect for a calm getaway

The onsen experience was unlike anything I’d had before. We had a private onsen attached to our room, and I can't tell you how relaxing it was, soaking while looking at the beautiful nature outside.

It wasn’t inexpensive but totally worth it.

Our stay was fantastic! The private open-air onsen was an absolute treat, and the kaiseki dinners were simply out of this world. Only snag was the slightly confusing menu issue on our second night, but it didn’t take away from the overall experience. 😊

Private onsen provided ultimate relaxation.

Amazing onsen experience!

We spent a night in this beautiful place and it was just awesome. The private onsen in our room was a game changer! Plus, the kaiseki meals were a feast! The views of lush greenery around were stunning, too. The only bummer was the bus schedule was tricky to figure out without a car.

The private onsen was fantastic for a quick dip, and the traditional Japanese food served was a culinary highlight of our trip. Loved the cozy reading rooms and the stunning architecture that gives off major historical vibes.

The Matsuzakaya Honten offers a unique experience with its nearly 400-year-old architecture, creating a serene ambiance throughout the property. The private onsen experience was especially relaxing, and the kaiseki dining included with our stay was exceptional—each course was thoughtfully prepared and delicious. The staff demonstrated remarkable professionalism, ensuring a pleasant stay.

The air conditioning unit in my room was quite noisy.

I had an amazing stay with great traditional food and spacious rooms. The onsen was a highlight, especially the private options. The staff were attentive and cute. I appreciated the complimentary drinks and beautiful interior. A wonderful experience! 😊

The traditional Japanese decor and serene gardens provided a calming atmosphere, making it easy for seniors to navigate and enjoy the surroundings. The attentive staff ensured that all my needs were met during my stay.

A shuttle service would be beneficial for seniors.

Our stay was incredibly relaxing, and the hospitality was impeccable. From the warm welcome to the attentive service, every detail was thoughtfully executed. We particularly enjoyed the kaiseki dining experience, which featured a delightful variety of local dishes for each meal. The onsen facilities were also well-maintained and serene, perfect for unwinding after a day of exploring nearby attractions like the Hakone Shrine and the open-air museum. Overall, it was a memorable experience worth repeating.